Fintech · Platform · insurance
Monthly claims capacity doubled to 16,000 and 480,000+ legacy files migrated — under full regulatory scrutiny.
Files migrated
480,000+
Monthly claims
8k → 16k
Implementation
14 months
The challenge
When the market was hit by several insurer failures, the fund was overwhelmed by a surge of claims — managed through fragmented, manual processes, with claims arriving as unstructured emails and no way to track them in real time.
Buried in inbox folders, staff couldn't give policyholders clear answers or quick updates, right when they needed certainty most.
Our approach
Delivered through the Preux network on our compliance-ready platform over a 14-month implementation: a governed claims workflow from first claim to final payment, with audit and access control built in.
Modern accounting principles — legal reserves and currency dynamics — are modelled into the platform, and 480,000+ legacy files were migrated into a secure, searchable environment without disrupting live operations.
Outcomes
- Monthly processing capacity doubled, from 8,000 to 16,000 claims
- 480,000+ legacy files migrated, every claim tracked through an immutable workflow
- Policyholders track their claims in real time through a portal on any device
